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How can we help you?
Frequently asked questions
Ordering
All orders can be placed directly through our website at www.headlights-direct.co.uk. Simply find
your vehicle’s headlight, add it to your basket, and complete checkout using our secure payment
system.
Yes — you’ll receive an email confirmation once your order is placed, and another when your order
has been dispatched.
Yes — orders can be cancelled before dispatch. To cancel, please call us as soon as possible on
0330 123 0112.
Products
We sell used headlights that have been tested on-site before sale to ensure they are fully functional
and meet our quality standards.
Yes — all headlights are function-tested and checked for condition before being listed for sale.
Delivery
Delivery usually takes 2–5 working days from the date your order is placed.
No — we currently deliver to UK addresses only.
Delivery costs are calculated at checkout, based on your order and delivery location.
Returns and Refunds
No — because we sell used vehicle parts, returns are only accepted if the item is faulty.
If your headlight is faulty or damaged, please contact us within 14 days of delivery. We’ll offer a
replacement if stock is available, or a refund if not.
Fitting
No — we currently do not offer fitting or installation services. All parts are sold on a supply-only
basis.
Collection
Yes — customers can collect orders from our Fife address during business hours. We recommend
contacting us beforehand to make sure your order is ready.
Headlights Direct Ltd
Strathore Road, Thornton, Fife, KY1 4DF
Payment
We accept debit and credit card payments through our secure online checkout.
Contact and Support
How can I contact Headlights Direct Ltd?
You can reach our customer service team by:
Email: sales@headlights-direct.co.uk
Telephone: 0330 123 0112
We’ll do our best to assist with any questions about your order or our products.
